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Shipping & Returns

SHIPPING & RETURNS

10. Delivery

10.1 Shipping is normally free for orders which are shipped to an address in Ireland except for orders with a value of less than €150 which has a €15 postage fee. Some items may incur a special charge but this will be indicated in the item description if relevant. Shipping charges to other destinations are calculated during the checkout process. Please email us if you have any special shipping needs.
10.2 If due to a stock shortage, the normal dispatch window of two days cannot be met and the revised delivery date is more than 30 days from the date of Purchase Confirmation then you have the option of cancelling the entire order or amending it, resulting in a full or partial refund as appropriate.
10.3 Z-Wave Ireland normally process and ship each order as a single delivery. In the event of a stock shortage this will delay dispatch until all the products are available. If this delay is expected to be more than seven (7) days then Z-Wave Ireland will advise you by email of the delay and provide an anticipated ship date based on our supplier lead time. Z-Wave Ireland may, at its sole discretion split the shipment into two or more deliveries, these separate shipping costs will be borne by Z-Wave Ireland. If you request a split or separate shipping of items then you may be liable for the extra shipping costs.
10.4 We employ An Post or other third-party courier services to deliver your goods. These delivery times are typically 1-3 days after despatch although the exact transit times or delivery date cannot be guaranteed.
10.5 All address information must be accurate, including the postcode where appropriate, and a contact telephone number provided for the recipient. Z-Wave Ireland cannot accept responsibility for late or non-delivery if the recipient address and telephone details are insufficient or incorrect.
10.6 Deliveries are typically made during office hours, Monday to Friday. Exact times are outside the control of Z-Wave Ireland. As some deliveries may require a signature, please make arrangements for someone to be available. You are liable for any additional charges incurred by the courier or Z-Wave Ireland as a result of any failure to receive the goods during attempted delivery.
10.7 Delivery confirmation supplied by our carrier will be accepted by you as proof of delivery of Products.
10.8 For orders being shipped outside the Republic of Ireland, Z-Wave Ireland.ie cannot be held responsible for importation duty or any other charges.
10.9 Claims for non-delivery must be made within 10 days of receipt of the Dispatch Confirmation email.
10.10 In the case of apparent transit damage to the outer packaging, bring it to the attention of the courier at the time of delivery and comment on any delivery acceptance form. Please photograph the affected area before opening the package in case a subsequent claim may arise.
10.11 Z-Wave Ireland should be notified within two (2) days of delivery of any damage, shortages, surpluses or incorrectly shipped goods. Please do not open or use incorrect Products.
10.12 Any liability of Z-Wave Ireland for non-delivery, or delivery of damaged or incorrect Products is limited, at Z-Wave Ireland discretion to:
(i) Delivering or replacing the relevant Products within a reasonable time;
(ii) Issuing a refund or credit note against future purchases or a pro rata reduction in price, as appropriate.
10.13 Z-Wave Ireland cannot be held liable for any consequential loss arising from the non delivery, late delivery, partial or incorrect delivery of Products or Services.

 

11. Return’s policy
11.1 Any and all returns require the completion of a RMA request; please contact Z-Wave Ireland to initiate this. You will be advised whether your return has been authorised or declined and given further instructions on returning the product. In certain cases you may be required to contact the manufacturer directly to authorise a return. We will advise you in the event of such a case.
11.2 Z-Wave Ireland is not responsible in any way whatever for any Product returned by you without a valid RMA Number.
11.3 Dead on Arrival: If a product is faulty on receipt it is generally replaced with a new unit rather than repaired. There may be exceptions to this rule.
11.4 Faulty after use: Products that develop a fault after use are generally repaired rather than replaced. Some manufacturers require that the end user contact them directly regarding faulty products and not the retailer. You will be advised if this is the case during the RMA process and we will provide the manufacturer’s contact details.
11.5 Please note any items returned incorrectly as faulty or faulty due to user damage under dead on arrival or warranty terms will incur a €20 handling charge excluding any delivery cost. Please contact Z-Wave Ireland if you are unsure if your item is faulty.

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