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Returns Policy

returns
 
Any and all returns require the completion of a RMA request; Please contact Z-Wave Ireland at support@zwve.ie to initiate this. You will be advised whether your return has been authorised or declined and given further instructions on returning the product. In certain cases you may be required to contact the manufacturer directly to authorise a return. We will advise you in the event of such a case.
 
Z-Wave Ireland is not responsible for any product returned without a valid RMA Number.
 
Dead on Arrival: If a product is faulty on receipt it is generally replaced with a new unit rather than repaired. There may be exceptions to this rule.
 
Faulty after use: Products that develop a fault after use are generally repaired rather than replaced. Some manufacturers require that the end user contact them directly regarding faulty products and not the retailer. You will be advised if this is the case during the RMA process and we will provide the manufacturer’s contact details.
 
Please note any items returned incorrectly as faulty or faulty due to user damage under dead on arrival or warranty terms will incur a €20 handling charge excluding any delivery cost. Please contact Z-Wave Ireland if you are unsure if your item is faulty.

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